Support Resources

Technical Support

Q-mation, Inc. - Global Leader in Customer Support

Our support engineers are available for technical assistance via phone, e-mail, or live chat.

  • Customers with Customer First support agreements can connect our support team by phone Monday through Friday 8:00 am to 8:00 pm ET (5:00 am to 5:00 pm PT) at (877) 900-4996

  • Live chat is available Monday through Friday 8:30 am to 8:00 pm ET (5:30 am to 5:00 pm PT). Click here to initiate live chat or click the chat icon located at the bottom right corner of our web site.

  • Technical questions for our support engineers may also be submitted via e-mail.

  • For technical support by phone after hours, Premium and Elite Customer First support level customers may call (800) 966-3371

Remote Support Session

If you’ve already contacted Q-mation Support and have been instructed to initiate a Remote Support Session by one of our support engineers, use the Remote Session Connect button below to begin:

On-Site Support

With on-site support, Q-mation offers software upgrades, audits, evaluations, and more to ensure your systems are operating at peak performance.

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Additional Support Resources


The AVEVA Knowledge Base and Security Central Web Site is the central repository for all technical information related to AVEVA/Wonderware Product and available to active Customer First support subscribers here.


Step-by-step instructional guides curated by our support team covering a variety of technical topics. Archive will be updated regularly.

Licensing AVEVA (InTouch) Edge

This Tech Note assumes that you have performed the initial installation of the AVEVA (InTouch) Edge and are now ready to assign and activate a license for it.


Helpful tech tutorials curated by our support team.

Q-mation is the exclusive sales, support, and training organization for AVEVA – the market leader in real-time operations management software.
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